Privacy Policy
Last updated: February 25, 2026
This Privacy Policy describes how Tutura (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tutura.net (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details (name, address, phone number, email).
- Order information (name, billing address, shipping address, payment confirmation, email address, phone number).
- Account information (username, password, security questions).
- Shopping information (items you view, add to cart, or add to wishlist).
- Customer support information (information you include in communications with us).
Some features of the Services may require you to provide certain information. You may choose not to provide it, but this may prevent you from using or accessing these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services (such as Shopify).
- Payment processors who collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payment, fulfill orders, and provide requested products or services.
- When you visit our Site, open/click emails we send, or interact with our Services, we (or third parties we work with) may automatically collect certain information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for any third party’s policies or practices.
How We Use Your Personal Information
- Providing Products and Services. To process payments, fulfill orders, send notifications about your account/purchases/returns/exchanges, manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising. To send marketing and promotional communications (email, text message, or post) and to show you ads for products or services. This may include tailoring the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
- Communicating with you. To provide customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies used by Shopify, see: https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and Services (including remembering your actions and preferences), to run analytics, and to better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to tailor services, products and advertising.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls. Removing or blocking Cookies can impact your user experience and may cause some features to work incorrectly or no longer be available.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes, including:
- Service providers that perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners to provide services and, where applicable, advertise to you.
- When you direct or consent to sharing information (e.g., to ship products, or through social media widgets/login integrations).
- Affiliates or within our corporate group (where applicable).
- In connection with a business transaction (e.g., merger or bankruptcy) and to comply with legal obligations, enforce terms, and protect rights.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you submit content to a public area of the Services, it will be public and accessible by anyone.
We do not control who will have access to information you choose to make available to others and cannot ensure such parties will respect your privacy.
Third Party Websites and Links
Our Site may provide links to third-party websites or platforms. If you follow links to sites not affiliated with us, you should review their policies. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe a child has provided us with personal information, you may contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect, and we cannot guarantee “perfect security”. Information you send to us may not be secure in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
- Right to Access / Know. Request access to personal information we hold about you.
- Right to Delete. Request that we delete personal information we maintain about you.
- Right to Correct. Request that we correct inaccurate personal information we maintain about you.
- Right of Portability. Request a copy of your personal information and, in some cases, transfer it to a third party.
- Restriction of Processing. Ask us to stop or restrict processing of personal information.
- Withdrawal of Consent. Where processing is based on consent, you may withdraw it.
- Appeal. You may have the right to appeal our decision if we decline your request (where applicable).
- Managing Communication Preferences. You can opt out of marketing emails at any time via the unsubscribe link. If you opt out, we may still send non-promotional messages (e.g., about orders).
Contact
If you have questions about our privacy practices or would like to exercise your rights, please contact us:
- Email: tuturaua@gmail.com
- Business name: Tutura
- Website: tutura.net